APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

The Food Services Supervisor is responsible for overseeing daily food service operations to ensure high-quality food production, exceptional customer service, and compliance with health and safety standards; supervises staff, coordinates workflow, maintains operational efficiency, and supports financial and service objectives; plays a leadership role in maintaining a positive team environment and delivering a consistent dining experience.

• Supervise daily food service operations, including staffing schedules, work assignments food preparation, service, sanitation activities, and operational workflows to ensure adequate coverage and service quality

• Ensure food quality, portion control, presentation, and service standards are consistently met

• Assist with opening and closing procedures

• Supervise food service operations staff, including training, development, and performance management; provide ongoing coaching and feedback.

• Enforce policies related to attendance, safety, and workplace conduct

• Assist with recruitment and onboarding of new employees

• Address customer concerns and resolve service issues promptly and professionally; follow-up and/or escalate as necessary

• Promote a culture of hospitality and teamwork

• Monitor inventory levels and assist with ordering food and supplies

• Support cost control initiatives, including minimizing waste and managing labor hours

• Maintain accurate records of production, temperatures, and cash handling as required

• Ensure compliance with all local, state, and federal health and sanitation regulations

• Enforce food safety practices, including proper storage, handling, and preparation

• Conduct routine sanitation checks and support inspection readiness

• Promote workplace safety and proper equipment use

• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts

• May meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction

• Follow Collective Bargaining Agreement provisions; participate in labor relations activities as required, in coordination with Human Resources