Sr. Manager, Marketplaces

About us  

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

Drive commerce by growing Dyson’s presence on 3rd party marketplaces, developing integrated customer experiences using best in class digital strategies and merchandising to generate sell out velocity

Manage the day to day responsibilities for all Dyson’s marketplaces

• Create, manage, and optimize listings.

• Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.

• Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation

• Identify product, service, or marketplace issues, and resolve them accordingly

• Build and maintain relationships with contacts at each marketplace

• Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).

• Lead reporting of business results at the defined cadence, whether internally within the Direct team or with regional or US LT .

• Have deep knowledge of how Rithum works and be able to partner with IT to drive raod map to completion.

• Cross functional Process improvement to ensure adherence to SLA

Responsible for delivering the ecommerce financial goals for Dyson’s marketplaces

• Deliver and exceed the growth objectives for finished goods and parts across product categories

• Continualness monitor fraud and improve processes within the systems to prevent further.

• Partner with finance/supply chain to ensure all orders go un-blocked and are shipped with customers SLA.

• Strong negotiation skills to improve terms, cash flow, and digital marketing assets

• Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive in the market across direct channels.

Fulfil other duties as required.

• A true self-starter – you relish opportunities to pick up new activities that fall broadly in the role.

• Fix things that you can see need fixing.

• Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.

Lead development of online merchandising strategies to drive engagement and commerce on Dyson’s marketplaces

• Identify & implement opportunities to cross-sell and up-sell buyers within the customer journeys

• Build processes, calendars to communicate merchandising plans to various teams across the organization

• Manage all content publishing on to ensure quality and accuracy

• Research and identify new marketplaces

Key stakeholder to deliver integrated sales and marketing plans for Dyson’s marketplaces as part of weekly, monthly and annual planning processes 

• Develop profitable online programs including eCommerce range planning, promotions, and merchandising solutions to reduce refurbished inventory levels without creating channel conflicts

Develop and execute testing roadmap

• Responsible for building a culture of continuous learning through on-going testing, measurement and optimization on marketplace storefronts

Live the brand, foster a culture of team work and collaboration

• Be an active subject matter expert on all things marketplaces

• Support and mentor team members

Fulfil other duties as required

• Write briefs for the central Web delivery team to develop content and capabilities

• Ensure that all Dyson communications are compliant from an IP, legal & product team perspective

• Digital project