GenAI Learning and Adoption Officer

COMPANY PROFILE

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

About Firmwide AI

The Firmwide Generative AI Team at Morgan Stanley is a dynamic and innovative department that serves as a center of AI enablement for the firm. The team is responsible for deploying advanced systems that utilize generative artificial intelligence to optimize business processes. The team oversees governance and control measures to ensure the ethical and responsible use of AI technologies. The team is committed to fostering a culture of continuous learning and providing education on AI technologies to other departments within the company.

Position Overview:

We are seeking a seasoned and innovative Program Manager to join our Firmwide AI team. As the key driver of our Awareness and Education program, you will play a crucial role in promoting AI literacy across the entire firm. This position offers the opportunity to collaborate with cross-functional teams, oversee program milestones, and contribute to the growth of AI understanding and adoption.

KEY RESPONSIBILITIES:

Curriculum Design and Management:

· Lead Education and Awareness program initiatives to enhance GenAI literacy across the Firm.

· Design and implement training programs tailored to different roles and businesses within the company, ensuring all employees are equipped to utilize GenAI tools effectively.

· Keep abreast of GenAI advancements to update and optimize training content and delivery.

Strategic Change Management & Transformation:

· Champion the adoption of GenAI technologies through effective change management strategies.

· Address barriers to adoption, such as resistance to change or lack of understanding, through targeted communication and engagement initiatives.

· Foster a culture of innovation and continuous learning that embraces new capabilities.

Performance Measurement and Optimization:

· Define and track metrics to assess the impact of education and engagement efforts on employee literacy and adoption.

· Evaluate and monitor the performance of GenAI training and awareness initiatives and lead continuous improvement efforts to enhance their effectiveness and efficiency.

· Report on the ROI of the programs you develop or influence, providing actionable insights and recommendations for future projects.

Content Development: Manage the development of engaging and informative content for the AI literacy program, ensuring it is relevant, up-to-date, and accessible to all employees.

Communication Strategy: Partner with our corporate comms teams to develop and execute internal communication plans to keep the organization informed about training opportunities, upcoming events, and other relevant updates.

Risk Management: Ensure training initiatives comply with company policies, regulatory requirements, and ethical guidelines.

Stakeholder Management: Manage key senior stakeholder relationships and communicate strategic goals and outcomes of the program.

· Learning and Development Expertise: Proven experience in designing and implementing large-scale training programs, with the ability to create engaging content tailored to various learning styles and professional levels.

· Strategic Change Management: Strong background in organizational change management, with the ability to strategize and implement change initiatives across a diverse workforce.

· GenAI Knowledge: Possess an understanding of AI and machine learning concepts, especially those relevant to GenAI technologies. Maintain awareness of technological advancements and integrate new knowledge into training programs.

· Content Development: Strong writing and content creation skills, with the ability to produce clear, informative, and engaging training materials. Expe