Career Service, Manager

Responsibilities:

·         Oversee the daily operations of the Career Services Unit to ensure effective service delivery.

·         Lead the training and development of Career Services Specialists and Assistant Career Services Specialists, equipping them to provide comprehensive career counseling, coaching, and training.

·         Develop and update training materials and internal workshops to enhance team effectiveness and skill sets.

·         Supervise the Career Services team, conducting regular performance reviews and addressing any performance issues with the Assistant/Associate Director.

·         Assist in planning staffing levels and resource allocation to meet member demand for career services. 

·         Coordinate onboarding and ongoing development for new Career Services staff to ensure readiness to support job seekers.

·         Partner with the Education Division and external consultants to design career readiness workshops that prepare job seekers for healthcare employment.

·         Develop and implement training programs and workshops on resume building, interview skills, and healthcare-specific competencies.

·         Oversee member onboarding and job readiness preparation, ensuring seamless transitions from initial assessments to skills development and job placement services.

·         Work closely with the Employer Relations team to align candidate readiness with current job openings.

·         Coordinate placement activities to ensure job seekers are matched effectively with employer needs, particularly within 1199 healthcare networks.

·         Track job placement data, analyze program effectiveness, and report key metrics and outcomes to leadership

·         Report on key performance metrics to the Assistant/Associate Director and use data-driven insights to enhance service offerings.

·         Engage with employers, educational partners and other stakeholders as well as develop partnership to enhance program offerings.

Qualifications:

·         Bachelor’s degree in Human Resources, Counseling, Education, or related field.  Master’s degree preferred.

·         Minimum five (5) years of experience in career counseling, workforce development, or educational services include and two (2) years of supervisory experience. 

·         Familiarity with applicant tracking systems (ATS)  and Learning Management Software (LMS) tools as well as proficiency in Microsoft Office and data analysis tools. 

·         Project management skills with experience in large-scale program implementations. 

·         Experience with career training in healthcare or union environment