Clinic/Practice Assistant, ENT

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

WDH Head and Neck specialty is located at 361 High Street Somersworth, New Hampshire 03878. Our mission is providing state-of-the-art medical and surgical care for our patients with disorders of the ears, nose, and throat.

Health problems associated with the head and neck can be common and happen at any age. Some of the conditions we treat include:

Nasal and Sinus Disease
Sleep Disorders, Sleep Apnea & Snoring
Allergies
Asthma
Hearing Loss
Chronic Ear Infections
ENT Cancers

Are you ready to bring your talent to this team and join us in moving health care forward?

 

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our team onsite Monday through Friday, 8:00am to 5:00pm.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
-May monitor patients in waiting room and responds to any needs for information.
-Assists in patient flow processes.

 

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite. - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

 

Additional Job Details (if applicable)

Strongly Preferred:

- Professional Office Experience

 

Remote Type

Onsite

 

Work Locat