Senior UX Director, Product Design

Senior UX Director, Product Design

Remote (Central or East Time Zone)

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.  

Recently, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
• Earned awards for Great Places to Work and Built In’s Best Places to Work for 2022 & 2023
• Earned award for Inc’s Fastest Growing Company in 2023
• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more. 

At SpotOn, we support restaurant and retail businesses at the heart of our communities with point-of-sale and payment solutions designed to help them compete effectively and thrive. We are looking for an experienced UX leader for our Restaurant Point of Sale and Guests UX groups, focusing on SpotOn’s core suite of restaurant POS and business management software product experiences. 

As Senior UX Director you will lead multiple UX teams, supporting initiatives that enable restaurants to optimize their operations and provide the highest level of hospitality to their customers, while making the jobs of restaurant employees easier and more rewarding. As a seasoned leader, you will partner closely with Product, Engineering and Marketing cross-functional partners to drive the vision for SpotOn restaurants user experience and provide direction and mentorship to your team of UX managers and designers to foster solutions that empower restaurant owners, managers and employees to easily take orders and payment from customers and to successfully manage their business.

This job is based in the US, and can be remote or may be in-office/hybrid if the candidate is located near SpotOn offices.

As Senior UX Director at SpotOn, you will apply your seasoned expertise to lead design teams in the creation of compelling UX solutions, informed by user research and analytics. Your design group focuses on creating simple and innovative solutions that address merchants and employees needs in Restaurant businesses across the US. 

At SpotOn, we care deeply about the people who use our products. SpotOn UX designers act as customer advocates for users across a diverse array of market segments. The ideal candidate for this position has the ability to instill deep customer empathy into our decision-making, along with keen instincts for creating elegant, effective solutions from otherwise complex workflows.

In this role, you will lead, not only the execution side of product design, but also as a key advocate for the customer experience when contributing to the business strategy and the future of the products we build. You’ll collaborate regularly with senior leaders in Product Management, Engineering, Data Science, Brand and Marketing teams to create compelling, world-class experiences for SpotOn Restaurants products.

User experience design is integral to our success in building products that people love. At SpotOn, as Senior UX Director, you will drive the vision for SpotOn Restaurant experiences and inspire your design teams to push the boundaries of what’s possible, conceptualizing UX ecosystems in meaningful ways that resolve key customer problems and elevate our product strategy. We’re looking for uniquely talented leaders who share our enthusiasm and passion for helping restaurants from small businesses to mid-market conglomerates thrive and grow in the ever-challenging marketplace.

Responsibilities

• Build a rich, engaging vision for SpotOn’s Restaurants experience, enabled through our suite of POS and business management offerings.
• Drive user-centered design practices and foster creativity and holistic design thinking within SpotOn Product Design, supporting a diverse suite of Web and mobile applications, as well as hardware devices.
• Build strong relationships and operating rhythms with cross-functional partners at the senior executive level, and align with product leadership across the organization to help inform future roadmaps and transform UX vision into reality.
• Build and cultivate positive relationships across disciplines, including user research, content, design, product management, engineering, marketing, sales, customer support, and with partner UX teams across SpotOn.
• Efficiently lead the generation of user experiences that are customer-centric, cohesive, inclusive, and well-informed.
• Be responsible for and effectively advocate for SpotOn users with