Senior Sales Operations Analyst

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our Denver office.

About you 

You’re an analytical, collaborative and creative problem-solver who can confidently dive into data and details. You have a high degree of organization, accuracy and critical thinking ability. You thrive in dynamic environments where you can support building systems, processes, and tools to create best-in-class experiences. You love influencing a company’s growth journey, enabling our go-to-market teams to efficiently generate revenue and scale.

About this role 

The person in this role will manage sales compensation administration & special projects within the sales operations organization. The ideal candidate will require a strong understanding of SaaS models and sales compensation programs. This person must be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. This person thrives in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports directly to the Sr Manager Sales Compensation.

What you'll be doing

• Administer sales compensation for a dynamic sales, sales development, and customer success organization
• Assist in annual global compensation plan strategy, policies and documentation
• Track attainment across the sales & customer success teams, including on-going Performance analysis
• Analyze sales performance results and make recommendations to Key Stakeholders
• Oversee commissions setup, processing, and analysis to ensure completeness and accuracy of commissions payments
• Manage global distribution & acknowledgement of compensation plans & quotas
• Provide visibility into plan/quota/attainment as well as payout information
• Work closely with key stakeholders for governance on inquiries, adjustments & exceptions
• Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and processing efficiency

What you’ll have

• 3-5+ years of experience in Total Rewards, Sales Compensation, Sales Operations and/or Finance
• Experience in SaaS B2B organizations
• Experience with ICMs (i.e., Spiff, Callidus, CaptivateIQ, Xactly, etc.)
• High degree of proficiency with SFDC
• High degree of proficiency with Spreadsheets (sumifs, index/match, vlookup, etc.)
• Excellent Customer Service skills
• Experience working with Key Stakeholders such as HR, Finance, Legal, Executives

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about be