Auto Claims Team Leader

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Claims Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

The Claims Team Lead will oversee a team of our west coast adjusters. Candidates must be located in the Pacific or Mountain time zones. Candidates local to our office in Ontario, California will work a hybrid schedule in office.

Key Responsibilities

• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation

• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)

• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement

• Documents a claim file with notes, evaluations, and decision-making process

• Summarizes documents and enters into claim system notes

• Advanced knowledge of all regional construction types and related repair methodologies

• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs

• Frequently conducts calibrations with vendors or staff

• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

Supervisory Responsibilities

• This job has supervisory duties.

 

Skills

Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction

 

Compensation

Base compensation offered for this role is:

Team Lead I: $68,500.00 -- $104,100.00

Team Lead II: $70,100.00 -- $110,400.00

Associate Manager: $80,000.00 -- $124,600.00

Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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