Senior Associate, Product Designer

Product Designer

(Senior Associate Level - IC)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

Role Expectations 

As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Here are some of the expected competencies for this role:

Product Design Expertise: Leverage strong understanding of product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include  journey maps, blueprints, high-fidelity designs and prototypes

Human-Centered: Use data, research insights and creative problem-solving to support customer-centered design decisions across projects
 

Business-Focused: Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs 

Problem-Solving: Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations

Collaboration: Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust

Communication: Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions

The ideal candidate has a strong portfolio demonstrating their process, results, and impact. 

Basic Qualifications

• At least 2 years of experience in a Product Design role

• At least 2 years of experience with design and prototyping tools such as Figma

Preferred Qualifications

• Experience working with an established design system

• Experience collaborating with product, tech and business partners

• Experience working in heavily regulated, data heavy problem spaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano,