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Job Summary

The Artificial Intelligence (AI) Operations Manager role will manage the design and implementation of productionized AI solutions to solve business problems. This role will work closely with our data science teams to enable the integration of AI/Machine Learning (ML) models into business processes. These solutions will be scalable, resilient, and secure. This role will manage projects that maintain CI/CD pipelines, productionize models (ML/DL/LLM), and develop integration code needed to deploy AI solutions.

 

Essential Job Functions

• Provide managerial leadership to the AI Ops team, drive delivery of productionized Artificial Intelligence (AI) solutions, manage team goals, mentor staff, and recruit top talent. - (35%)
• Lead AI Operations associates, partner with data science teams on solution delivery, lead discovery & solution design, and ensure successful delivery of monitoring and maintenance of AI solutions. - (35%)
• Guide adherence to compliance, security, and governance processes. - (20%)
• Partner with Release Management, Infrastructure, DevOps, etc. to ensure smooth and successful deployments. - (10%)

Minimum Qualifications

• Bachelor’s Degree in Statistics, Mathematics, Engineering, Data Science, Computer Science, Economics, or equivalent, relevant work experience
• 5+ years of experience in AI Ops, ML engineering, data science, data engineering, DevOps, analytics, or related fields.
• 3+ years of experience leading project(s), mentoring and/or coaching experience, demonstrated subject matter expert in department.

Preferred Qualifications

• Master’s Degree in Statistics, Mathematics, Engineering, Data Science, Computer Science.
• 8+ years of experience in AI Ops, ML engineering, data science, data engineering, DevOps, analytics, or related fields.
• Experience building or supporting enterprise‑scale generative AI solutions, including LLM‑based applications and high‑volume production use cases.
• Background working in highly regulated industries (financial services preferred) with strong familiarity in data privacy, governance, and compliance requirements for AI/ML.
• Demonstrated ability to improve and mature AI/ML operational processes, streamline workflows, and drive efficiency while partnering across onshore/offshore teams.

Skills

• Artificial Intelligence Technologies
• AWS Cloud Computing
• Databricks Platform
• DevSecOps
• Machine Learning Techniques
• Python (Programming Language)
• Researching New Technologies
• Software Engineering Principles

Reports To: Senior Manager and above

Direct Reports: 2 - 5

Work Environment

• Normal office environment. Required to work onsite, full-time within 60 miles of a posted Bread Financial location. May require additional work hours during evenings, weekends or holidays to support production applications.

Travel

• Ability to travel up to 5% quarterly

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Focus and complete tasks in situations that have a speed or productivity metric
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$133,500.00 - $241,900.00

Full Salary Range for position:

California: $153,500.00 - $302,400.00

Colorado: $133,500.00 - $254,000.00

New York: $146,800.00 - $302,400.00

Washington: $140,100.00 - $278,200.00

Maryland: $140,100.00 - $266,100.00

Washington