RN Home Infusion Clinical Services Liaison; Mount Sinai Morningside; Full Time; Days

The Home Infusion Clinical Services Liaison – RN, is responsible for:

• Positive and effective representation of the Mount Sinai Home Infusion Program and introducing the full scope of services offered to hospital case managers, physicians, provider staff, nursing agencies, other referral sources, and patients and their caregivers.

• Providing education about the program and services to referral sources and patients.

• Assisting with clinical coordination of care between referral sources, the pharmacy, nursing agency and patient / patient caregivers, on behalf of Mount Sinai Home Infusion.

• Providing and utilizing clinical knowledge and skills to assist referral sources &/or patients with:

o The identification of appropriate candidates for home infusion

o Confirming the patients’ and/or caregivers’ ability to receive care in the home

o Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.

o Medication connection at the hospital (i.e. inotropes) / facility in order to expedite the discharge into the home setting, as appropriate

• Develops and maintains  core therapy and service line admissions to home infusion through positive referral source relationships and responsive, caring customer service. 

• Identifies and communicates opportunities for expanding the home infusion business among current referral sources and new opportunities.

• Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, and Inotropic Agents for Medicare.

• Evaluates current and future clinical and service needs for existing and new service areas.

• As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff. 

• Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion. 

• Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:

• Intake 

• Clinical Operations: Pharmacy &/or Nursing 

• Warehouse Operations, if required 

• Reimbursement, if required 

• Appropriately documents the coordination of care activity including, but not limited to: 

• Home infusion &/or nursing services utilized 

• All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel 

• All patient &/or caregiver education & training. 

• Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards. 

• Maintains up-to-date referral source records, as well as any other requested records in accordance with Mount Sinai Home Infusion’s policies, procedures &/or business goals. 

• Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.

• Represents Mount Sinai Home Infusion pharmacy in a professional and positive manner. 

• Attend and participate in appropriate office meetings, outreach meetings and training programs 

• Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency. 

• Remains current with developments in field of infusion therapy. 

• Comply with all company policies and directives for the fulfillment of the company objectives 

Patient Care

• Assesses and evaluates patient care needs and applies critical thinking skills in patient care management.
• Integrates relevant assessment and intervention skills in the delivery of nursing care.
• Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care.
• Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning “after hospital care” and delegating to others as appropriate.
• Educates patients and careg