Jobs and Careers
MA
Growth Account Manager - Global, Remote
MagicGlobal+Remotefull_timeVerifiedPosted 15 Jul 2026
💰 ₱960,000/yr(₱720,000/yr – ₱960,000/yr)
About the role
Growth Account Manager - Global, Remote
Application Deadline: 1 August 2026
Department: Customer Success
Employment Type: Permanent - Full Time
Location: Global+
Reporting To: Director of Customer Success
Compensation: ₱60,000 - ₱80,000 / month
Description
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
What You'll Do
• Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal
• Monitor account health signals proactively: usage patterns, email tone, engagement trends, task volume shifts
• Identify and close expansion opportunities before clients request them — build the case, present it, close the growth
• Deliver QBRs to US founders and C-suite that tell a strategic story backed by data
• Maintain 99%+ GRR and drive 102%+ NRR across your book of business
• Partner with Account Leads and Success Coaches to ensure VA performance meets client standards
• Work with Recruitment Operations when clients need additional or replacement talent
Our Hiring Process
- Apply - Application + Pre-Qualifying Questions
-
HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit)
24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role. - 2nd Level Interview — Panel interview with Senior CSMs
- 3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills
- Final Interview — 1-on-1 with Head of Sales & Customer Success
- Background Check + Vetting
- Job Offer
Key Responsibilities
- Strategic Account Management & Revenue Growth (40% of role )
- Own and manage a portfolio of accounts, segmented by size, growth potential, and health status
- Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
- Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account
- Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals
- Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively
- Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and guide clients toward solutions they haven’t yet articulated
- Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value delivered: time saved, cost efficiencies, productivity gains
- Assess quality of client outreach — not just frequency, but whether your touchpoints are generating alignment, trust, and forward momentum
- Customer Onboarding & Enablement (25% of role)
- Execute Magic’s 30-60-90 day onboarding framework for every new client, with personalized kickoff calls within 24–48 hours of contract signing
- Create detailed succes
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