Senior Manager, Provider Partnership Management (Remote in Central Florida)

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.


Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:
• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. Serving as the primary point of contact for an assigned portfolio of providers, this role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience.
As a trusted advisor and advocate, the Senior Manager develops strong, collaborative relationships with providers, gaining a deep understanding of their business needs, operational challenges, and growth opportunities. Through proactive partnership management, consultative support, and data-driven insights, this individual helps providers maximize their success while advancing organizational objectives and regional performance goals.
Working with a high degree of autonomy, the Senior Manager leads the day-to-day management of strategic provider relationships, ensuring timely resolution of concerns, seamless communication, and consistent delivery of value. This role partners closely with cross-functional teams—including Operations, Compliance, Training, and Support Services—to champion provider needs, remove barriers, and implement solutions that enhance service quality and strengthen long-term partnerships.
The Senior Manager plays a critical role in executing provider engagement strategies established by organizational leadership, translating enterprise priorities into meaningful actions that drive measurable results within their region. By balancing relationship management, operational execution, and strategic collaboration, this leader helps create a high-performing provider network that supports sustainable growth and exceptional outcomes.

Location: Remote (Central Florida)

Key Responsibilities:
• Manage provider relationships within an assigned region.
• Serve as the primary point of contact for provider leadership and key stakeholders.
• Develop and maintain strong partnerships with providers.
• Identify opportunities to improve provider engagement, participation, and satisfaction.
• Lead resolution of complex provider concerns and escalations.
• Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
• Monitor regional performance, trends, and opportunities for improvement.
• Support provider growth, retention, and engagement initiatives.
• Lead regional projects and strategic initiatives as assigned.
• Provide coaching and guidance to less experienced team members.
• Prepare reports, recommendations, and updates for leadership.
• Represent the organization at provider meetings, events, and conferences.

Qualifications:
• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field.
• Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment.
• Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities.
• Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies.
• Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority.
• Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams.
• Experience analyzing provider performance data, en