Manager, ERP Services

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Manager, ERP Services

Job Description Summary:

To manage the installation, implementation, and maintenance of vendor-delivered software products and upgrades to Austin Community College (ACC) Colleague integrated system; to keep ACC current with new technologies and web deployment; manage day-to-day operations of the college's integrated systems and provides primary backup support to the director.

Job Description:

General Statement of Job

Under the supervision of the ERP Services Director, the Manager of ERP Services oversees the overall administration, maintenance, and security of Workday and Colleague ERP systems and associated integrations and applications that support ACC’s vision. The Manager will work within an IT as a Business (ITaaB) model wherein the establishment and maintenance of core ERP business processes, service/operating-level agreements and success metrics will be a primary responsibility.

The Manager will be responsible for the overall availability of ACC’s primary HCM/Finance/Payroll system (Workday) and SIS (Colleague), in conjunction with our solutions delivery teams and users external to IT, as directed and specified by the ERP Services Director. The ERP Services Manager will also be responsible for working with other teams to provide technical guidance and advanced support for large initiatives

The Manager will need to be business-oriented and results-focused, helping the college to enhance its operations through the implementation of a variety of solutions that leverage two different ERPs.

Description of Duties and Tasks

1) Manages day-to-day operations for ACC's Colleague administrative integrated system.
2) Develops project plans, goals, and objectives that are focused on providing processing of all Support Services processes, including meeting deadlines, schedules, and target dates.
3) Administers ACC's Administrative Database.
4) Manages the implementation, maintenance, and evaluation of the vendor-delivered software product ACC Online Services for students, faculty, and employees.
5) Oversees the management of Web e-commerce and e-commerce for all Cashier Offices.
6) Plans, installs, and tests new software releases, software fixes, and enhancements.
7) Researches new software products and tools to determine feasibility with regard to current structure and requirements of ACC.
8) Tests, implements, and monitors new procedures, applications, and tools to improve processes and services.
9) Creates policies and standards for Support Services and quality control; creates and implements backup procedures and off-site storage arrangements in accordance with State Records Retention Guidelines.
10) Collaborates in discussions with users, programming, systems, and networking staff regarding new work, budget recommendations, production problems identification, and resolution.

Leadership Knowledge/ Skills

• Strong knowledge of the principles of IT Service Management preferably using the Information Technology Infrastructure Library (ITIL) framework.

• Highly skilled at determining appropriate service levels and building procedures and workflows for effi