Operations Manager, Finance

Company Description

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more.  Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member -- work as a single supportive team

Job Description

The Operations Manager, Finance plays a key role, ensuring our daily operations run efficiently to meet company revenue and DSO goals by finding ways to enhance employees’ work quality and productivity through analysis of both systems and processes. As a member of the management team, you will be instrumental in translating complex strategies into actionable steps to both increase revenue and remove barriers that could negatively impact DSO.

Who you are:

The ideal candidate is a “big picture” thinker who prioritizes top-level concerns. You are adaptable and respond positively to a quickly shifting environment, adjusting initiatives and priorities.  You are a highly organized problem solver; able to jump from priority to priority.

What you will do:

• Assist the Senior Director, Customer Billing and Collections, and other members of the management team, with rolling out pilots and new initiatives across various finance teams responsible for invoicing, billing, and collections.
• Create and maintain tools for the teams to track and report outcomes of pilots and initiatives. 
• Enforce data integrity procedures of the tools to ensure accuracy of data outcomes.
• Generate weekly and monthly reports of activities and outcomes of pilots and initiatives to be shared across the organization by gathering data from multiple systems and sources.
• Audit and maintain various databases weekly to ensure they are synchronized to assure timely and proper invoice delivery.
• Work as a liaison between the community team and customer organizations when reporting moves through various programs to ensure necessary and accurate data is received.
• Work cross functionally with various teams across the organization to increase revenue.
• Onboard new customers and ensure a smooth transition when customer communities change management companies including updating account information, contact data, and other key data fields across multiple systems.
• Provide technical support to customers utilizing YayPay, our online invoicing and payments portal.
• Become a subject matter expert in all systems including Charges Platform, Salesforce, YGL, Great Plains, and YayPay to troubleshoot issues and support internal teams.
• Assist the development and QA teams by testing and providing appropriate feedback before and after releases.

Qualifications

• Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization while meeting or exceeding key performance indicators.
• Strong problem-solving and critical thinking abilities to analyze complex situations, identify issues, and develop effective solutions.
• The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve operational efficiency.
• Capable of adjusting strategies or processes in response to dynamic business environments and unexpected changes.
• A keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
• Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
• A mindset focused on continuous improvement involves constantly seeking ways t