Technician, Senior IT (Computer Lab Support)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Technician, Senior IT (Computer Lab Support)

Job Description Summary:

Maintains, monitors, installs, and supports networked servers, computer systems, and peripheral equipment; provides professional-level network support functions, and assists faculty, staff, and students in an academic lab environment.

Job Description:

Description of Duties and Tasks

1) Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components; Assists with development of in-house testing support applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and software vendors on custom programming.
2) In a computer lab environment, performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents technical issues, procedures, and results.
3) Monitors Active Directory domain environment; resolves configuration and connectivity issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity; sets up and repairs network hardware.
4) Maintains and updates workstations and servers, mobile devices, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.
5) Creates and tests user accounts, and creates default user templates.
6) Enrolls students, faculty, and staff in tutorial applications and domain services as required; monitors utilization trends and backup procedures; manages user accounts, password files, and access rights.
7) Responds to the needs and inquiries of students, faculty, and staff; explains lab issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
8) Monitors physical security of assigned computer lab assets; controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
9) Reports technical problems which need to be addressed by improved policies or procedures.
10) Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usag