Customer Service Representative (Tax Specialist I)

Posting number: 26-10785

Department: Tax Collector

Job classification: TAX SPECIALIST I

Posting type: Open & Promotional

Categories: Office and Administrative Support

Summary

Looking for a career where your work truly makes a difference in your community? Join the Travis County Tax Office and become part of a team dedicated to serving local residents every day. From helping neighbors navigate important services to supporting the programs that keep our community running, your work will have a direct impact right here in Travis County.

At the Travis County Tax Office, you’ll enjoy more than just a rewarding career. You’ll receive competitive pay, a strong retirement plan, and 100% employer-paid medical and life insurance on select plans. We believe in supporting our employees both professionally and personally, offering outstanding benefits including 12 paid holidays each year, up to 8 weeks of paid parental leave, paid personal holidays, and generous sick and vacation leave accruals twice a month.
As a Tax Specialist, you’ll take on a dynamic and meaningful role assisting customers through our contact center, processing property tax payments, court fees, and vehicle title transactions, and helping residents understand tax, court, and voter registration processes. Every day brings new opportunities to solve problems, provide guidance, and deliver exceptional service to the community.

This entry-level position offers far more than a starting point. It’s the beginning of a long-term career path with opportunities for growth and advancement. We’re committed to investing in your future through career development programs and education incentives, including tuition reimbursement for courses related to advancing your tax office career.
If you’re looking for a stable, purpose-driven career with excellent benefits, professional growth opportunities, and the chance to serve your community, we encourage you to apply today!

DISTINGUISHING CHARACTERISTICS:

This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service.

Examples of duties

• Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents.
• Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently.
• Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
• Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment.
• Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments.
• Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such