Applications Support Senior Specialist

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday. Role does require some rotational on-call evening and weekend work.

Location: Southfield, MI or New York, NY

 What you’ll do

In this role on AlixPartners’ Corporate Services Engagement Technology Services team, the Client Technology Applications (CTA) Senior Specialist supports the Engagement Technology Services (ETS) group and is a key member of the ETS team responsible for providing support for the various 3rd party software applications used in the full life-cycle of eDiscovery/litigation engagements, operational support for all technology systems, including general server and systems administration, as well as occasional support for various custom software and system-to-system interfaces between all systems.

The Client Technology Applications Senior Specialist is a fulltime role located in Southfield, MI, or New York, NY and reports to the Client Technology Applications Team Lead. Paid relocation is not available. Main shift is 10:00 am to 6:00 pm Eastern. Once every four weeks the team rotates to take a second shift Monday through Sunday 2:00 pm to 10:00 pm Eastern which can be done remotely.

• Provide on-site operational support for current and future 3rd party application software tools and utilities that are utilized to support the full eDiscovery process lifecycle. Participate on cross-discipline teams as necessary to support the business.
• Actively participate and execute data analysis, transformation, and migrations for various projects between the various applications software systems. Provide expert-level technical support for the business unit on the various requirements for import and exports on all 3rd party and internal applications. Develop documentation on data mappings and processes for migrating and transforming data between systems.
• Participate in the concept, design, implementation, and support of any ETS / eDiscovery service (including custom applications, ad-hoc projects, and packaged/purchased applications). Participate in the analysis of various software systems and applications (both custom and packaged), and related systems architectures to design and implement improvements for increased functionality, reliability, and performance.
• Provide on-site operational support for current and future ETS / eDiscovery technology systems, including end-user general technology support, general server administration, and systems maintenance activities under the direction of the ETS management.
• Provide exemplary end-user customer support to the ETS / eDiscovery business unit by responding to, and anticipating, technology support needs, quickly and accurately resolving requests and/or issues, and communicating effectively.
• Provide general technology systems administration, including general server maintenance, software patching, backups / restores, and end-user account and permissions administration, following guidelines and direction from the ETS management team.
• Acquire knowledge, via both formal and on-the-job training of the various packaged software applications used to collect, process, and produce the full eDiscovery service offering. Become a recognized expert in knowing the various tool features / functionalities, and how those tools interact in the underlying systems. Become an expert on data import, transformation, and export capabilities and requirements of the various software systems.
• Adhere to and perform against internal and external SLAs to the business.
• Participate in the analysis of various software applications and application architecture and configurations and participates as a key member of the team in reconfiguring systems, databases, and applications for optimal performance. Participate in troubleshooting as required.
• Schedule, communicate, perform, and monitor regular and ad-hoc application maintenance activities, including required patching and upgrades, within the defined poli