Director, Client Consulting

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
 

The NA Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to provide impactful to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
 

The VCA team is looking for a Director to join our Regional segment and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for selling consulting engagements as well as delivering and implementing projects and solutions with large US Financial Institutions / Issuing Banks. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.
 

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements.
 

Specific responsibilities include:

• Proactively engage with Visa internal teams in regular strategic & planning discussions.

• Managing a sales pipeline within an identified list of client targets and selling consulting work against a sales target of 4-6M/year.

  • Collaboration with other Visa teams for account planning, including Account Executives and Client Marketing, as well as other VCA delivery teams.

  • Leads initiatives to identify potential opportunities with Issuing Bank and Credit Union partners and contributes to closing deals for engagement work.

  • Work with other delivery partners to determine collaborative Visa solutions that can help Clients solve their key growth initiatives.

  • Maintains internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.

• Lead consulting project work, which involves:

  • Playing a leadership role on project work to identify required timelines, resources, SME’s, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work.

  • Developing frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.

  • Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.

  • Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.

  • Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.

  • Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients.

• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applie