Job Title

Janitorial Account Manager

Job Description Summary

The Janitorial Account Manager is a position within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account.

Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

Job Description

Job Description

• Pay: $110,000.
• Manages the overall activities of a project(s), and supervises the supervisors.
• Directs and develops subordinates to produce professional results and workmanship of an efficient Facility Management organization.
• Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
• Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.
• Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.
• Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
• Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule.
• Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable.
• Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
• Organize and develop short and long-term goals and objectives.
• Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.
• Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety.
• Resolves on-site service delivery problems.
• Participates in ongoing management/technical skill development training programs.
• Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in Kronos system.
• Create work orders in WOM system for any above standard service requested and coordinated/approved with the customer.
• Submit janitorial supply orders for each account on the Procurement system.
• Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws.
• Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative.
• Conducts safety training orientation of employees.
• Conducts orientation of employees, develops employees' skills/abilities and performs annual employee evaluations.

Requirements

• Management experience, and up-to-date knowledge of cleaning practices/procedures.
• Excellent verbal and written communications skills and the ability to interact effectively at all levels.
• Excellent customer and employee re