Manager, Business Systems, Lead To Cash

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We are seeking a strategic and experienced Manager – Business Systems, Lead To Cash to lead our Salesforce and lead-to-cash systems team. This leader will oversee a team of Solution Architects and Administrators, driving the roadmap, delivery, and optimization of all Salesforce and related systems supporting Marketing, Sales, Legal and Order Management teams.

You will work closely with business leaders across Marketing, Sales, Legal and Order Management to align technology solutions with lead-to-cash business goals. This role is critical to ensuring scalable, efficient, and high-quality system design, development, and operational support across the lead-to-cash customer lifecycle.

Your Mission

• Lead and manage a team of Solution Architects and Administrators, providing coaching, mentorship, and performance management.
• Own the lead-to-cash systems roadmap, focusing on Salesforce Sales Cloud, Marketing technologies, CPQ, CLM and integrations with related systems.
• Translate business strategy into scalable system solutions; prioritize enhancements, integrations, and process improvements supporting lead-to-cash functions.
• Drive the delivery of high-impact projects, balancing strategic initiatives, operational support, and technical debt reduction.
• Establish best practices for system architecture, governance, security, and release management across the Salesforce ecosystem.
• Partner with lead-to-cash stakeholders to define business requirements, evaluate solutions, and ensure successful project execution.
• Monitor and report on system performance, support SLAs, and team capacity; ensure continuous improvement and innovation.
• Manage vendor relationships, contractor resources, and system partners as needed.

You Have

• 8+ years of experience in Salesforce or lead-to-cash systems roles, with 3+ years managing Salesforce systems.
• 3+ years in a leadership role managing Salesforce teams, including architects and admins.
• Deep expertise in Salesforce Sales Cloud, CPQ, CLM tools.
• Experience with Marketo and Ironclad preferred
• Strong understanding of lead-to-cash processes (lead management, opportunity management, quote configuration, contract lifecycle management, order management) and their system needs.
• Proven track record of delivering large-scale Salesforce projects and managing complex lead-to-cash system environments.
• Experience with Agile delivery, sprint planning, and capacity/resource management.
• Excellent communication, stakeholder management, and leadership skills.
• Salesforce certifications (Administrator, Advanced Administrator, CPQ Specialist, Sales Cloud Consultant) preferred.
• Strategic thinker with a bias for action.
• Excellent collaborator and communicator across technical and non-technical teams.
• Passion for coaching and developing high-performing teams.
• Strong organizational and prioritization skills.
• Committed to continuous improvement and innovation.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$129,375—$194,062.50 USD

Where we Work

Embrace a hybrid working model — three days a week in the office — with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the requirements of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part