Oracle CX Presales Solutions Architect - Oracle Field Service / Service Cloud

JOB SUMMARY: 

Principal Solutions Architect at Argano plays a crucial role in bridging the gap between sales, delivery, and the client, ensuring that the solutions proposed are both feasible and valuable. The Architect interacts with the sales and delivery teams to estimate, scope and architect the solutions for clients and prospective clients. They require a high level of functional and potentially technical expertise in their area of expertise. They are responsible for overseeing and guiding the architectural aspects of mid to large size projects as well as providing input into sales strategy and execution pre-sale. They develop models that illustrate how a product/solution provides value to customers and they will scope, estimate and propose on the solution(s) they develop, and further assist the delivery team in detailed definition and design during implementation. Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. 

RESPONSIBILITIES: 

• Maintain thorough understanding of current and planned applications, tools and technologies related to the Argano 4 Oracle supported platforms and tools. 
• Lead Project solution design through implementations, overseeing critical milestones. 
• Complete RFP responses 
• Work with the sales team to drive sales cycles to completion. 
• Promptly communicating, engaging, and acting appropriately to remedy client satisfaction issues occurring before, during and after an engagement, escalating to the PMO as necessary 
• Utilizing entrepreneurial skills to network and building strong relationships internally and externally with clients and the Oracle Cloud community 
• Meeting with client to advocate for process improvements to their existing business processes. Leading strategic business process transformation sessions and conversations to identify opportunities for improvement related to people, process, or technology. 
• Lead design meetings with clients to identify their business process requirements and technical needs to determine proper solution for implementation. 
• Architect the overall proposed solution and implementation strategy 
• Collaborate with the sales team to facilitate information gathering sessions for both product demonstration and functional scoping purposes. 
• Perform quality control on estimates and Statements of Work related to scope, project drivers, assumptions, complimentary and competing initiatives, and critical path items. 
• Participate in defining and delivering project proposals and estimates, statements of work and implementation strategies. 
• Communicate product information and provide guidance to clients and coworkers on issues, tools and techniques, enhancements, changes in processes and related information. 
• Provide technical insight for proposal responses, RFPs, and other documentation. 

MINIMUM AND/OR PREFERRED QUALIFICATIONS: 

EDUCATION: 

• Bachelor’s Degree preferred. 

EXPERIENCE: 

• Ability to manage/deliver large projects, including experience planning and estimating preferred. 
• Validated ability to support sales as Subject Matter Expert 
• Understanding of business-related drivers and parameters 
• Ability to understand fundamental Oracle CX implementations, including Sales & Service Cloud , Field Service and/or Service Logistics. 
• Design and present end-to-end Oracle Field Service solutions, encompassing service territories, resource pools, and work zones, that align with client needs and strategic goals. 
• Extensive experience with Field Service Management or Workforce Management solutions. 
• 10+ years of experience in Oracle Presales, Solution Architect or technical sales roles for enterprise CX SaaS applications preferably Oracle Cloud. 
• Experience working in senior technical roles such as enterprise architect, solution architect, solution lead, functional team lead. 
• Experience working directly with large-scale enterprise clients and/or supporting sales, and success teams. 
• Experience in B2B, B2C Services business across the industry vertical