Physician Pre-Services Supervisor - Peds Orthopedics - FT - Days - MPG

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Supervises daily staff activities for specific prior authorization teams including the outbound call center functions related to physician orders. Serves as a liaison for employed physician practices to ensure timely communication and process improvement initiatives. Determine appropriate staffing to ensure daily/weekly/monthly coverage for optimizing performance of the department. Responsible for heading special projects as they arise.

Responsibilities:

Recruits, coach, and mentors staff members. Delivers monthly scorecards, quarterly one on one and yearly performance evaluations. Assesses quality of services delivered and facilitates staff development programs.Supervises and supports special business projects and business application analysis as requested. Assists with the designing, building, testing, implementation, upgrades and troubleshooting of these systems. Provides training, support and troubleshooting for end users.Supervises assigned teams to provide patient and family centered customer service and leads the handling and resolution of complex issues and complaints.Assist management with the overall operations and goals for the department and facilitating interdepartmental meetings for updates/changes and/or upcoming transitions.Manage, enhance, and disseminate monthly reports for specific teams assigned to track volumes, fluctuations and changes in activity to management and departmental leaders.Ensures staff compliance with departmental and organizational policies, procedures, and protocols.Maintain knowledge base tool to ensure guidance for staff is up to date.Monitors work queues and outbound call center activity while monitoring employee productivity on a daily basis. Determines appropriate staffing to meet business needs. Ensures work is completed by staff timely, accurately and team stays within department goals and expectations.Work with manager to create and implement workflows & processes for newly integrated departments/processes.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, LEADING BY COACHING, MANAGING BUSINESS PRIORITIES, MANAGING PEOPLE, PATIENT AND FAMILY CENTERED CARE, PROFESSIONAL CREDIBILITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Ability to build effective work relationships and lead others to completion of assignments and routines. Excellent problem solving skills to resolve issues/problems raised by team members. Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to travel from location to location within the healthcare system. Required Work Experience: Two (2) years of experience in a healthcare setting with some progressive lead responsibilities.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 0%
•  Climbing = 0%
•  Keyboard Entry = 80%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 0%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 0%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 0%
•  Standing = 80%
•  Walking = 80%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 80%
•  Distinguish Color = 0%
•  Seeing - Far = 80%
•  Seeing - Near = 80%
•  Bio hazardous Waste = 0%
•  Biological Hazards - Respiratory = 0%
•  Biological Hazards - Skin or Ingestion = 0%
•  Blood and/or Bodily Fluids = 0%
•  Communicable Diseases and/or Pathogens = 0%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 0%
•  Gas/Vapors/Fumes = 0%
•  Hazardous Chemicals = 0%
•  Hazardous Medication = 0%
•  Latex = 0%
•  Computer Monitor = 80%
•  Domestic Animal