Senior Manager, Business Solutions

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Senior Manager, Accounting Solutions, you play a key role in developing and scaling our bookkeeping products. You are instrumental in supporting a rapidly growing service-division, establishing efficient processes that drive operational excellence, and ensuring high-quality service delivery. Your ability to collaborate across teams enables you to align product development with customer needs. Your leadership supports a high-performing team of bookkeeping professionals, fostering a culture of continuous improvement and innovation.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:   

• Develop and optimize processes to ensure efficient, scalable bookkeeping service delivery, including month-end close, reconciliation, and quality control
• Lead and mentor a team of bookkeepers, fostering a culture of operational excellence
• Monitor key performance indicators (KPIs) to assess service quality, efficiency, and customer satisfaction, making data-driven improvements
• Collaborate with product, marketing, and fintech teams to refine and expand our accounting solutions
• Identify opportunities to enhance operational efficiency through process improvements and technology integrations
• Ensure successful product releases by working cross-functionally with stakeholders across departments
• Advise on strategic roadmaps for bookkeeping services, aligning them with customer needs and market trends
• Leverage the resources and collective knowledge of your team to support the resolution of complex accounting, ensuring compliance and accuracy

Qualifications: 

• 8+ years of experience in operational management, preferably within service division environments that focus on bookkeeping / tax solutions or similar
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent practical experience.
• Experience managing teams of 25+ members, including remote teams; demonstrated ability to oversee and scale large service operations
• Solid understanding of bookkeeping services, leveraging this knowledge to support reasonable process refinement and ensure high-quality service delivery.
• Proven track record in driving process improvements, operational excellence, and risk mitigation within large-scale service operations.
• Robust leadership skills with experience in mentoring, developing, and leading high-performing teams in a dynamic and growth-oriented environment.
• Effective collaboration skills with the ability to work cross-functionally with teams like Sales and Product Development to align service offerings with customer needs.

What will help you succeed in this role:

• Proficiency in QuickBooks and other SMB accounting software
• Experience working with home services professionals, contractors, or similar industry segments
• Strong analytical skills with a focus on operational efficiency and data integrity
• Excellent communication and leadership abilities, with a proven ability to collaborate cross-functionally
• Knowledge of industry best practices in accounting systems and technology
• CPA or EA certification is a plus

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Hou