Mather Community Campus, Family Program - Support Staff

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for the Family Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

 

Responsibilities

POSITION SUMMARY:

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

 

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Explain program rules and regulations to residents and facilitate residents’ observance of the rules.2. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.3. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.4. De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.5. Maintain daily reports to provide statistical information.6. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.7. Respond to all client questions and concerns.8. Perform clerical duties on shift, i.e. answer telephone, record message and file as necessary.9. Maintain clear, thorough, routine communication with all residents.10. May perform other duties as assigned.

 

B. Responsible for assistance with client development.

1. Support VOA staff in implementing plans to assist the residents in the successful completion of the program.2. Role model positive behavior to help clients as they work towards self- sufficiency.

 

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program security.2. Complete all shift logs, observation logs, and incident reports.3. Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.4. Secure approval for exceptions to standard policy.5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.7. Communicate with on-site staff, Program Supervisor, service providers and external county/state/city program representatives as required.8. Direct available resources as required.9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

 

D. Responsible for the assistance of training and development of new staff.

1. Assist the Program Supervisor in department orientation and training of new employees as req