Manager, Client Services

Job DetailsJob Location: Boston - Whitinsville, MA 01588Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 SalaryJob Category: ManagementThe Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access’ growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.

What you’ll do:


Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budget
Provide support to the Sr. Managers on client calls, as well as take the lead when necessary
Identify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and events
Support the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goals
Work closely with the Director, Production and Director, Project Management to ensure progress and quality of projects
Interface with vendors to ensure deliverables are achieved
Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans
Maintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competition
Perform administrative tasks related to travel, expense, and time off approvals


 QualificationsWhat we’d love to see:


Corporate tradeshow/meeting and event experience preferred
1-2 years of experience in a client service-related position
Strong verbal and written communication skills
Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients
Capable of analytical thinking and problem solving
Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills
Proficient in MS Office programs
Knowledge of virtual environments a plus but not required
Ability to travel up to 30% of the time