CRM Senior Analyst - E-commerce

Our company A mobility company driven by people, backed by intelligence. - We are an innovative mobility and multicultural company always looking ahead. Since 1979, our company has been solid within automotive distribution and mobility services. We are continuously growing, up until today, representing a strategic partner helping build long-lasting relationships with our customers thanks to a deep understanding of the industry and a reliable business model. - We offer a whole range of products and services focused on mobility such as ownership, subscription, B2B / B2C, and new channels; supported in turn by a self-developed digital platform. - We build up a global company thanks to a diverse and talented team of more than 25 nationalities, with different backgrounds always ready to find the best solutions. We are present in 19 countries. - We stay ahead of expectations and build credibility.

About the Role:

 

We are looking for a motivated and skilled CRM Senior Analyst - E-commerce to join our team and play a key role in the implementation of transformation projects across our CRM platform, with a specific focus on enhancing our global E-commerce solutions. As a CRM Specialist, you will work closely with our Brands and CRM teams across international markets, supporting the integration of E-commerce solutions to drive process efficiency and improve the customer journey.

 

Responsibilities:

• Support the Brands and CRM local teams with the implementation of the Ecommerce in each market along the different activities: process confirmation, assets preparation, testing, go live and post go live support.
• Provide support for the implementation of transformation projects related to the CRM platform, with a special focus on the E-commerce solution.
• Address strategic and operational business challenges by leveraging transformational methodologies and assets to improve our global E-commerce platform.
• Connect with the Brands and CRM teams in the markets to understand business needs and translate into actionable requirements to be implemented
• Work with the AMS team to oversee issue resolution and enhancement requests, proposing actions to ensure smooth operation of the solution.
• Monitor process performance, identifying and suggesting new capabilities and process improvements to maximize efficiency and enhance the customer journey.
• Provide guidance and support to ensure alignment between business expectations and technical capabilities.

 

Qualifications:

• Fluent English speaker (C1+).  

• Experience in implementing E-commerce solutions and driving transformation projects, with a strong understanding of Commerce, Sales, and Service processes.  

• Experience with CRM platforms, such as Salesforce, is valued.

• Strong analytical skills, with the ability to identify opportunities for improvement and propose actionable solutions.  

• Excellent communication skills, capable of conveying processes, strategies, and requirements to both internal and external stakeholders effectively.  

If you're passionate about CRM and E-commerce, and ready to take on an exciting role with international exposure, we encourage you to apply!

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Are you ready to embrace the challenge?