Non IT Business Analyst Expert

OVERVIEW

We are seeking an experienced Business Analyst with a strong background in Commercial Lending and Financial Services to support the execution of a multi-year automation and digitalization strategy within Commercial Lending Operations. The successful candidate will work closely with cross-functional partners — including technology, operations, and senior leadership — to analyze current state processes, define future state solutions, and ensure delivery of transformative initiatives aligned to business objectives.

This role is ideal for a proactive, detail-oriented professional with strong Lean Process Improvement expertise who excels in structured, performance-driven environments and is comfortable working across matrixed teams and senior stakeholders within a regulated financial services organization.

Location: Naperville, IL (Hybrid – 2 days in office)
Contract Length: 12 Months (Extension Possible)
Hours: 40 hours/week, Monday–Friday, 9 AM–5 PM
Pay: W2 $78.20

    RESPONSIBILITIES

• Elicit, document, and validate business, functional, and operational requirements through stakeholder engagement and analysis across Commercial Lending Operations.
• Translate strategic objectives from Lending Operations’ multi-year automation and digitalization roadmap into actionable deliverables for project and technology teams.
• Conduct detailed current state and future state process mapping, with focus on Straight Through Processing, process simplification, and improved data integrity.
• Perform cost/benefit analysis, volume and product analysis, and attribute analysis to identify drivers of product variances and operational requirements.
• Develop and maintain Project Charters, Business Cases, High-Level Requirements Documents (HLRDs), status reports, and supporting documentation.
• Partner with technology teams to propose and support implementation of emerging technologies including AI and Robotic Process Automation (RPA).
• Provide Lean Process Improvement expertise (Lean Green Belt skill set) to optimize operational workflows and eliminate inefficiencies.
• Support Project Delivery and Senior Leadership in defining subsequent years’ initiatives within the multi-year transformation plan.
• Lead change management activities including stakeholder analysis, communication strategy development, readiness assessments, training plans, and execution support.
• Collaborate with Managing Director and VP-level stakeholders to provide project updates, insights, and recommendations.
• Monitor and track performance metrics and KPIs to ensure initiatives are delivered on time and within budget.
• Identify risks, dependencies, and emerging issues; proactively escalate and recommend mitigation strategies.
• Act as a trusted advisor across business groups, influencing and negotiating to achieve business objectives.
• Support cross-business coordination to ensure alignment with North American operational goals.

QUALIFICATIONS

• 5–7+ years of progressive business analysis experience, preferably within banking, financial services, or commercial lending operations.
• Post-secondary degree in Business, Finance, Operations, or related discipline (or equivalent combination of education and experience).
• Proven experience delivering initiatives focused on:
• Lean Process Improvement and process optimization
• Cost/Benefit Analysis and Business Case development
• Volume and Product Analysis
• Attribute Analysis (drivers of product variances and operational requirements)
• Current State and Future State Process Mapping
• Strong understanding of transformation initiatives involving automation, AI, and Robotic Process Automation (RPA).
• Demonstrated experience working in matrix environments and influencing senior stakeholders (Director, VP, Managing Director level).
• Experience developing Project Charters, HLRDs, status reporting, and strategic planning documentation.
• Excellent analytical, documentation, communication, and stakeholder management skills.
• Strong data-driven decision-making capability with ability to break down complex strategic problems into actionable insights.
• Ability to work independently, manage multiple priorities, and navigate non-routine situations in a fa