Outpatient Coordinator

Company Description

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services.  Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders!  In other words, we are working to create citizenship for all those who work and live in our Communities.   

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions.  At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.  We believe that by honoring and celebrating our diversity, we create unity. 

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.  If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.  We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member.  We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect! 

We are also excited to have received the “Worlds Best Workplace” designation for 2025-2026 which came through our own Employee’s positive feedback about our workplace!    

Job Description

Position Summary

The Outpatient Coordinator coordinates the Assisted Living and Residential Living therapy services along with any outpatient services needed.  Assesses, plans, organizes, and administers rehabilitative programs that improve mobility, relieve pain, increase strength, and support recovery from injury or illness.  May include additional coordination of team member to ensure that all services can be performed as needed for residents, and guests.  This role is grounded in building strong relationships with therapy staff, residents, and the broader care team - fostering a culture where every individual's unique strengths and perspectives are recognized and valued.

Essential Duties

• Coordinates needed rehab services for residents, guests, and includes outpatient services.  
• In partnership with the Director, ensures efficient and effective operations for physical therapy, occupational therapy, and speech departments.
• Takes time to understand each resident's goals, preferences, and comfort level, fostering trust throughout the treatment process.
• Restores residents’ function, alleviates pain, and prevents further limitations by planning and administering medically prescribed physical therapy.  
• Builds strong, trust-based relationships with residents, families, and staff to achieve high satisfaction with healthcare delivery alongside financial goals.
• Evaluates the use and fit of prosthetic and orthotic devices, observing resident progress and recommending adjustments and modifications.
• Communicates resident progress with warmth and clarity to residents, caregivers and loved ones, facility staff, and other healthcare professionals involved in ongoing care.
• Interacts with interdisciplinary team members, monitors compliance, manages insurance/billing issues, and coordinates clinical aspects of the rehab program.
• Develops a transition plan for residents following completion of their Plan of Treatment, coordinating appropriate in-home care services.
• Documents resident care services according to approved medical and facility documentation procedures.
• May train, and collaborates with therapy and nursing staff to strengthen communication and teamwork, and to ensure a positive experience for facility residents.
• Champions an inclusive, supportive workplace culture where diverse backgrounds, perspectives, and working styles are welcomed and celebrated among staff.

Qualifications

Basic Qualifications & Experience

• Education: Graduate of an accredited therapy program.
• Experience: 3–5 years of related experience, or an equivalent combination of education and experience.
• Licenses/Certifications: Current state license in therapy discipline; CPR certification.
• Excellent verbal & written communication, active listening, and social perceptiveness
• Relationship building, compassionate leadership, and genuine appreciation for individuality and diverse life experiences
• Critical thinking, sound judgment, and decision-making
• Time management and service orientation
• Promo