Manager, Services

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What You'll Do at Jamf: 

The Manager, Services is a key leadership position responsible for driving Professional Services excellence and team development across the region while contributing to Jamf's global services strategy. This dynamic role demands a proven leader who can thrive in a fast-paced environment, skillfully balancing team management with cross-departmental collaboration to ensure service delivery aligns with organizational objectives. The ideal candidate will excel at building and nurturing high-performing teams through effective coaching and mentorship, while simultaneously fostering strong relationships with internal stakeholders and external partners. Beyond operational oversight, this position requires strategic thinking to optimize training initiatives, enhance service quality, and drive Services sales across the regional product portfolio, ultimately contributing to the broader success of Jamf.

What you can expect to do in this role:

• Manage recruiting, onboarding, training, management, and professional development of staff
• Work with senior management to provide clear vision, strategies, support, and expectations to individual contributors, ensuring employees can learn, grow, and expand their skills, perspectives, and experiences to help grow Jamf
• Partner with key stakeholders to define strategy and drive initiatives that promote growth of Professional Services in the region in alignment with customer needs
• Ensure the highest quality service delivery of engagements in support of value adding KPIs as defined by staff utilization, customer retention, revenue/margin, and customer satisfaction
• Work cross-departmentally within Services and across Jamf, including across Service Operations, Technical Enablement, Support, Sales, Customer Success, and Revenue teams
• Maintain an advanced level of knowledge of the Jamf portfolio, related technologies, and integration strategies in an IT environment
• Handle customer satisfaction escalations as they relate to the delivery of Professional Services engagements
• Assist in recruitment, onboarding, training and management of third-party Service providers
• Other duties and special projects as assigned

What we are looking for:

• 3+ years of Professional Services (Required)
• 2+ years of leadership experience (Preferred)
• 2+ years experience training and mentoring employees or peers (Required)
• Strong interpersonal skills as it relates to the management of high-performing individuals and working cross-departmentally with other areas of the organization
• Strong communication skills and familiarity working in a remote environment via video chat, instant message, email, phone, or other relevant tool(s)
• Strong Customer Service skills as demonstrated by the ability to engage with and establish trust/rapport with all levels of customer and employee
• Strong presentation skills and ability to represent the Services department in leadership reviews, quarterly business updates, and sales training sessions
• Ability to solve problems at the root with respective sense of urgency
• Ability to communicate complex technical terms in an easy way to be understood
• Able to confidently handle Q&A sessions, objections, and live demos in real time
• Ability to anticipate and prevent issues by exercising great attention to details and by seeing around the corners
• Prior experience with Jamf and the Apple ecosystem (including but not limited to macOS, iOS, iPadOS, tvOS) (Preferred)

• Excellent Organizational Skills 

• Ability to interact effectively with co-workers in a results-driven culture 

• Self-starter, energetic multi-tasker, highly motivated and team player 

• Ability to engage with and establish trust and rapport with all levels of employees 

• Ability to work independently and as part of a team 

• Excellent ability to multi-task and prioritize duties 

• #LIRemote

EDUCATION & CERTIFICATIONS

• 4 year / Bachelor's Degree (Required)
• A combination of relevant experience and education may be considered

Why Jamf?

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