Aged Check Specialist II (On-site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Essential Functions, Duties, and Responsibilities

• Review payment transaction history, escrow transaction history, escrow analysis, and loan documents to determine correct check amount and coordinates with the payee to reissue unclaimed funds.
• Perform due diligence on aged check volume by contacting payees of outstanding checks.
• Clear backlogged and future aged checks while adhering to regulatory and state requirements.
• Accurately input data into the Aged Check Workstation and Servicing System.
• Complete daily tasks through various forms of communication; written, verbal, and/or by phone.
• Utilize dispositioning platform to properly reflect the status of assigned accounts.
• Collect and append any required supporting documents, assisting with internal/external email inquiries, and track/monitor current and incoming volume.
• Act as a liaison with Accounting and Cash for check printing and ensuring payment amount and payee are accurate.
• Track, monitor and address exceptions and alert management of any issues.
• Monitor and prioritize workload queues to meet established service level agreements (SLAs) and departmental turnaround times.
• Help drive continuous improvement in program effectiveness, updates policy documents, presentations, and compliance support materials.
• Identify and review co-branded and third-party accounts.
• Research and resolve inquiries related to State Controller requests, vendor due-diligence letters, and unclaimed funds by researching aged check status, coordinating resolution efforts, validating ownership, and processing check reissues or aged check-related actions as appropriate.
• Upload and manage supporting documentation within the repository system, ensuring records are accurately maintained, properly indexed, and readily available for research, audit, and compliance purposes.
• Ability to review and process supporting documentation (e.g., SII requests, legal name change documents, trust documentation, and other ownership-related records)
• Perform related duties as assigned by management.

Qualifications and Education Requirements

• 2+ years customer support in mortgage, lending environment or related field.
• 2+ years experience in accounting or finance preferred.
• Experience with aged check processing, unapplied funds, or escheatment preferred.
• Experience with MSP, Servicing Director, Ring Central and high-volume payment processing experience preferred.

Skills, Abilities, and Knowledge

• Knowledge of aged check processes, due diligence requirements, unclaimed funds research, and payment resolution practices.
• Ability to document management systems to research payment status and resolve inquiries.
• Ability to manage escalations and collaborate cross-functionally with teams such as Escrow, Payoffs, Accounting, and Complaints.
• Knowledge of applicable regulatory requirements and company policies related to payment processing, customer outreach, record retention, and unclaimed property.
• Ability to interpret and analyze data and make recommendations based on findings.
• Plans and completes work effectively and efficiently, meets assigned deadlines, and ma