Clinical Support Specialist

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: In this role, the Clinical Support Specialist has the responsibility to work cooperatively with other administrative and clinical staff members to manage client communication and needs, whether on the phone or in person. This position has oversight of all processes involving client records from data entry to release of information to archiving. In this particular role, the primary task is supporting outpatient psychiatric services. These tasks may include assistance with scheduling, prior authorizations, client communication, medication refill requests, documentation review, and collateral contact with pharmacies, insurance companies, and laboratory services. Candidates with experience working with prescribers, and knowledge of insurance companies and processes are preferred. Strong communication and organizational skills are a must. Bilingual candidates are also preferred.

Schedule Details: Monday through Friday, 8:30 am - 5:00 pm

Location: Exton, PA

Program:  Clinical Support Services

Pay Rate:  $17+/hour

Job Functions:

• Responsible for supporting the providers (Psychiatrists and CRNPs) with scheduling Psychiatric/Diagnostic Evaluations, medication management services
• Responsible for compiling and coordinating prescriber schedules
• Responsible for organizing documentation within the EMR for appointments
• Responsible for data entry of all collateral documentation for psychiatric services in electronic records including the Clozapine Registry, PDMP, and other collateral services
• Responsible for communicating client medical issues to prescribers effectively and accurately, and completing prior authorizations
• Responsible for assisting with CSS reporting requirements for the county and other payers, and securing insurance eligibility verifications
• Responsible for assisting with front desk coverage including answering the phone, client check-in, and receiving payment for services
• Responsible to be an active and collaborative member of a cohesive and supportive team

Minimum Requirements:

Education:  High School diploma or equivalent

Experience:  One year experience in a medical or mental health care office setting or other professional business office setting including customer service and data entry within the human services field

Licensure/Certifications:  None Required, Bilingual candidates preferred

Clearances:  Child Abuse Clearance, Criminal clearance, and verification that the employee is not on any Medicaid/Medicare Exclusion list

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland.  Additionally, we provide an array of