Senior Product Manager - Remote

About Us:
The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

Cayaba Care is seeking a talented, innovative Product Manager who will be responsible for bridging the gap between clinical efficiency and technical scalability. 

We design and build integrated solutions, working closely with data, care delivery, and business teams, and support those systems in production. Ours is an exciting environment using modern, cloud-based architectures that include bespoke custom applications and integrations between 3rd party systems and services. As part of our team, you will have the opportunity to contribute to driving improved maternal health outcomes, operational efficiencies across the organization, and go to market strategies.

In this role you will be a member of the Product and Engineering Team, working closely with business, clinical, data, engineering, and operational stakeholders to ultimately determine and deliver insights to drive adherence to our care model, provide improved operational experiences. 

You will be both technical and business-facing, being hands-on in identifying opportunities to improve the way care is delivered at scale, and liaising between clinical, business, operations and engineering teams.

Responsibilities:

Product Strategy & Execution

• Own the roadmap for our internal care delivery tools focusing on maximizing care team throughput while maintaining the highest standards of patient safety. Be an internal champion for our care team and deeply understand what drives them to do what they do best. 
• Leverage data to make informed decisions, utilizing A/B testing and analysis.
• Ensure that data is collected and flows accurately between backend systems and frontline tools, supporting maintenance in the correct source of truth for patient data.  

Workflow Optimization 

• Conduct research to identify friction in charting, member engagement and communications and patient / panel management. 
• Design automated task-routing systems and clinical decision support tools that allow our care operations to scale within existing markets and into new markets. 

Interoperability & Integrations

• Lead the technical strategy for integrating our EHR with our internal backend platform and third-party tools. 

Market Research and Competitive Analysis

• Conduct market research and analysis to understand market opportunities and drive prioritization of features to build product differentiation. 

Stakeholder Alignment

• Act as the primary bridge between Care Operations, Engineering, and Compliance (HIPAA / SOC2) to ensure product decisions reflect both clinical and technical realities. 

Qualifications

• Minimum of 5-7 years of experience as a Product Manager
• Experience working within high-growth startup environments, while understanding the broader traditional health system in