Lighthouse Works drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training.

While some roles may require proximity to our Orlando office, roles based outside of our Orlando office can sit in any of the following 18 states:  AL, FL, GA, IN, LA, NC, OH, SC, TX, VA, WV. 

Our promise to you:

The Lighthouse Core Values are the very foundation on which we operate. These values are who we are and who we continually aspire to be:  Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence.

Location

• Remote, hybrid or onsite, depending on candidate's location. 

The community you'll be caring for

Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind. This position is an integral role on our Contact Center Services Team.

About You

The role you'll contribute

Our Customer Care Professionals are responsible for providing first-class customer service and completing all necessary data appropriately, accurately, and thoroughly.

The value you'll bring to the team

• Answers the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifies customers' needs, clarifies information, researches every issue, and provides solutions.
• Handles and resolves customer questions and issues. Escalate to the next level if needed.
• Maintains and records proper and accurate documentation of all activities
• Maintains monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adheres to company and department policies and procedures.

Minimum Qualifications

• High school diploma or equivalent required
• Must pass Level II background check

Preferred Qualifications

• Some business classes, vocation/technical
• Previous experience working in a call center environment
• Bilingual (Spanish, Creole) communications skills helpful

The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, mi