Technical Specialist, Event Labs

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Technical Specialist, Event Labs, combines strategic event delivery implementation with post-sales technical oversight and customer success. This individual will serve as a trusted partner to Skillable’s customers, ensuring seamless execution of hands-on labs for virtual and on-site events, while also guiding technical onboarding, and platform customization. The role requires strong cross-functional collaboration, technical acumen, and a customer-first mindset to drive scalable, high-impact experiences across the customer lifecycle. The ideal candidate will be able to travel domestically and internationally to 10-20 customer events per year totaling up to 50% travel annually.   

Responsibilities

• Contribute to planning and technical execution of hands-on labs for customer-facing events (virtual and on-site), ensuring smooth delivery and high-quality experiences. 
• Provide proactive technical support during event preparation, including platform setup, customization, and readiness. 
• Manage the customer event portfolio, maintaining transparency around timelines and milestones. 
• Manage deployment of on-prem and cloud infrastructure for customer events. 
• Represent Skillable in customer meetings serving as a subject matter expert on hands-on labs and event delivery.
• Evaluate event performance, identify risks, and implement improvements for scalability and sustainability. 
• Serve as a consultative partner for customers, offering guidance on best practices and platform usage. 
• Support implementation workflows, ensuring SLAs are met and work items are tracked. 
• Partner cross-functionally to ensure effective flow of communication and all critical milestones are met while keeping all key stakeholders appropriately engaged.  
• Contribute to centralized documentation and tooling to promote consistency and self-service across customer engagements. 
• Partner with leadership to align on strategic goals, emerging trends, and growth opportunities. 
• Review program goals regularly, appropriately align and adjust deliverables to anticipated program outcomes and plan for scalability and sustainability. 
• Maintain a client-centric, approachable demeanor with the ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles. 
• Identify and address problems and risks while ensuring ongoing and updated program progress and applicable documentation is updated.  
• Work intelligently and ensure that the Customer Events Manager is aware of problems or issues which negatively affect productivity. 
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis 
• Other strategic business initiatives or special cross-functional project involvement as required 

Qualifications

• Bachelor’s degree or equivalent professional experience. 
• 5+ years in customer-facing roles involving technical program management or IT.
• Experience with cloud platforms (Azure, AWS), virtualization, and learni