Strategy & Business Analysis Sr. Manager

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services.   The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.

The Senior Manager will work directly with the Head of Strategy & Transformation and the broader Customer Office leadership team and collaborate closely with Finance, Operations and Business Intelligence teams.  The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level.

This is a senior-level individual contributor role reporting to the Senior Director, Strategy & Operations, Customer Office.

Your Responsibilities

Strategic Analysis

• Conduct complex analysis to inform key decisions and long-term strategy across the Customer Office (Customer Success, Renewals, Support, Services).
• Deliver insights on customer segmentation, churn risk and drivers, pricing, services attach/expansion, etc.
• Model the impact of new investments on churn reduction, customer experience, and revenue expansion.
• Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.
• Perform ad-hoc deep dives into key drivers of Customer Office performance, surfacing actionable insights for leadership.

Planning

• Lead analysis feeding into annual planning, quarterly business reviews, and Board of Director materials.
• Develop capacity models for Success, Support, and Services teams to support growth and scalability.
• Closely partner with Finance during planning cycles

Business Operations

• Run standing business cadences (e.g., QBRs, monthly metrics reviews) across the Customer Office to track performance and drive accountability.
• Define, monitor, and continuously refine KPIs and operational metrics across all post-sale functions.
• Partner with Business Intelligence to design self-serve dashboards (Power BI, Tableau, etc.) for users across the Customer Office.
• Ensure data integrity across reporting systems (e.g., Salesforce, Clari, PowerBI) to drive confidence in metrics used by executives and the Board.

What you bring to the team

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations or related roles.
• 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
• Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeli