Dir, Clin Operations - Change Management (Hybrid)

Job Description

The Director, Change Management reports to the Head of (GDMS) Business Operations and is responsible for the development, maintenance, and implementation of the GDMS change management framework, GDMS Business Continuity Plan (BCP), and their associated processes. Ensures change management is embedded as a foundational component of GDMS chartered initiatives and consistently applied across functional areas. In concert with business stakeholders, coordinates the impact assessment of strategic initiatives and disruptive incidents on GDMS operations and facilitates implementation of aligned change management and business continuity strategies.    

Responsibilities  
 

Strategic Alignment & Stakeholder Partnership 

• Coordinates across Global Data Management & Standards (GDMS), Global Clinical Trial Operations (GCTO), and other business stakeholders to identify and understand the change impact of strategic transformation projects and other optimization initiatives on the GDMS organization and operations 

• Partners with GDMS functional area heads and Business Operations leadership to evaluate and characterize adoption, performance, and value realization risks and develop targeted change management strategies to drive enhanced business readiness and adoption success 

• Develop and maintain impact assessments and stakeholder analyses across GDMS and GCTO-wide transformation initiatives; identify, segment, and manage key stakeholders across leadership levels to inform change strategy and sequencing 

• Serves as a reliable partner by providing change management consultation to stakeholders and cross-functional project teams to drive effective, aligned change management strategies 

Governance, Risk, & Operational Performance 

• Oversees the GDMS BCP (Business Continuity Planning) framework, ensuring readiness, documentation, and cross-functional testing are embedded into GDMS operations 

• Partners with the organizer and lead of the GCTO BCP framework to ensure consistency and alignment with the GDMS BCP 

Change Management & Adoption 

• Oversees the strategy, governance, and execution of the GDMS change management framework across all functional areas 

• Establish and lead a GDMS Change Management Champions Network across sub-functions; build change management capability by training leaders and project teams on principles, tools, and methodologies 

• Develops, and maintains, and oversees integrated change management plans to aid in strategic planning and risk management 

• Oversees the implementation of integrated change management plans  

• Develops measurement approaches to characterize change readiness and change adoption; align with PMO on KPIs for tracking adoption and utilization 

• Partner with communications team to develop and oversee change management communication strategy 

Qualifications, Skills & Experience  

 Technical Skills: 

• Knowledge of clinical trial operations and clinical data management  

• Expertise in designing, implementing, and maintaining change management frameworks, including change strategy, adoption, and roll-out across a large, global, matrixed organization  

• Understanding of organizational change, process governance, and performance analytics, including adoption measurement and benefits realization tracking 

• Proven ability to lead large cross-functional teams; conduct change impact and stakeholder assessments; and translate insights into strategic, executable change plans 

• Advanced ability to direct and mentor process and change teams to deliver data-driven insights, process optimization, and sustained adoption outcomes. 

• Proficiency in establishing adoption metrics, dashboards, and feedback loops (e.g., training, readiness, engagement, resistance)  

• Proven ability to embed new ways of working through