Managed Services - SAP OTC - Solution Lead

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the SAP - Application Evolution Services team you are expected to lead the creation and implementation of impactful SAP initiatives. As a Manager you are responsible for supervising, developing, and coaching teams, managing client service accounts, and driving assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. This role involves training junior team members, analyzing Release Notes for engagements, and serving as a subject matter specialist for resolving complex production support issues.

Responsibilities
- Lead the development and implementation of SAP initiatives
- Supervise, develop, and coach team members
- Manage client service accounts and engagement workstreams
- Analyze Release Notes for engagements
- Serve as a subject matter specialist for complex production support issues
- Train and mentor junior team members
- Solve and analyze complex problems to deliver top-quality results
- Achieve successful project planning, budgeting, and execution

What You Must Have
- Bachelor's Degree
- 5 years of experience

What Sets You Apart
- Demonstrating in-depth abilities in identifying and addressing client needs
- Training junior team members to develop skills
- Analyzing and customizing Release Notes for engagements
- Serving as a SME for complex production support issues
- Developing proficiency in specific application functions
- Leading testing automation efforts
- Conducting ticket review calls with clients
- Leading design, development, and deployment of enhancements
- Managing a support ticketing queue with multiple open items

Travel Requirements

Up to 40%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard t