Senior Product Marketing Specialist

Job Description

Who we're looking for

Zendesk’s award-winning Product Marketing team is looking for a Senior Product Marketing Specialist to help drive Zendesk’s GTM and Sales Play initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales strategy, marketing, and operations. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Group Manager of PMM, you will join the Solutions team within the Product Marketing organization.

What you bring to the role

• Assist with developing fundamental insights of our market, customers, key buyers, and competitors  

• Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value-based messaging

• Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc

• Be the connective tissue - collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc

• Bring an ownership mentality to offer innovative ideas to up-level deliverables or improve processes

• Help maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and Marketing

Basic Qualifications

• 2-4 years of experience in marketing or sales (or adjacent functions) at a high-tech company, or similar

• Customer-first mentality and the ability to advocate for the customer’s needs across the business

• Comfortable in a startup-like environment and can operate independently to build and execute new programs and initiatives

• Project management with excellent execution, follow-through, and attention to detail

• Strong communication and storytelling skills

• Excellent writing and presentation skills 

• Strong attention to detail and knack for keeping things well organized

#LI-SM12

 

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $99,000.00-$149,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we po