Patient Services Representative

This role generally works standard daytime hours (8 a.m. – 4:30 p.m.); however, due to the nature of patient care, flexibility is required. Schedules may vary based on operational and patient needs, and occasional extended or adjusted shifts may occur (such as 7 a.m. – 3 p.m. or 10 a.m. – 6 p.m.).

Are you passionate about supporting patients and advancing your career within Corewell Health? As a Patient Services Representative, you’ll play a meaningful role at the front lines of care—using your expertise to ensure patients, families, and care teams experience seamless, compassionate service. This opportunity is ideal for a team member who thrives in a fast‑paced healthcare environment, enjoys problem‑solving, and is motivated to grow while making a direct impact on the patient experience every day.

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• High School Diploma or equivalent
• 2 years of experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Lakeshore Radiation Oncology Center - 12642 Riley St - Holland

Department Name

Radiation Oncology - LAROC

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting p