Receptionist Internship / Firenze Fashion & Art School

Job summary

The purpose of the internship is to organize and to support the supervisor with the Reception activities of the Firenze Fashion & Art School.

In this role the Receptionist intern is in charge to provide support to the Supervisor with the principal activities such as managing and sorting calls, the welcome of students and guests, and support the supervisor in handling the administration activities in general.

Key purpose of the role:

Under the closely supervision of the Supervisor the intern will be in charge:

• To support the monitoring and fullfillment of the entry procedures of external guests and staff. Supports the entry and exit of external suppliers in agreement with the Facilities department. It keeps the reception area tidy and sober.
• To support the correct communication within the school by sorting phone calls, mail, e-mails and institutional communications and communication to the outside. Welcomes students and external guests by directing them appropriately and promptly notifies the school staff of the arrival of external guests. Guarantees support in entering and setting data for the correct management of students in all the school's IT tools.
• To support the management of the communication channels with students, responding to the telephone numbers of the school, requests received by e-mail, face-to-face, and all the channels provided and manned. Supports the management of the requests / reports received by the various channels to the correct department. Supports students’ activities of the school, supporting in providing useful information and answering their questions in a timely and accurate manner, via telephone, e-mail, de visu, and in all the channels provided and manned. It supports in ensuring the first line of assistance for students, taking charge by the appropriate department and helps to ensure that students are satisfied with the services offered by the school.
• To support the departments in the management of appointments / events with internal and external guests and the booking of spaces or other services that may be necessary (taxi, catering, etc ...). It supports departments and teachers in carrying out activities aimed at students (sending certificates, documents, information, collecting materials, assistance during lessons.

Educational Skills:

• Bachelor Degree in Politics – Economics – Humanistics - Languages
• Proficiency in English
• Knowledge of Office Suite
• Empathy, international and no prejudice mindset
• Proactivity and Team player