Operations Assistant Manager, Transportation

About Wonder

Everything’s on the menu at Wonder. Except compromise.  

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.   

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.  

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. 

About the Opportunity

The Ops Assistant Manager, Transportation, will support daily operational execution across Wonder’s distribution network, partnering closely with supervisors, drivers, warehouse teams, and cross-functional partners. This role blends hands-on operational oversight, data analysis, and process improvement to ensure consistent on-time, cost-efficient delivery performance. The Ops Assistant Manager, Transportation will also own key logistics projects, develop reporting dashboards, and help build Wonder’s next-generation routing and distribution playbooks. This includes any additional tasks as assigned.

The Impact You Will Make

Daily Operations Support

• Monitor live dispatch activity across multiple regions; ensure 3PL drivers follow planned start times, routes, and SOPs

• Coordinates temperature-sensitive and specialized product movements to ensure safe handling and timely offloads

• Serve as an additional point of contact for drivers during loading, route readiness, and return-to-base

Routing & Network Performance

• Assist in the creation and refinement of routing schedules across linehaul networks

• Validate mileage, service time, and cubic-volume assumptions to ensure route feasibility

• Analyze hours of service, utilization, and stop-by-stop routing efficiency to recommend continuous improvements

• Support expansion planning by modeling new Wonder HDR openings, new sub-markets, and new crossdock integrations

Data & Reporting

• Build and maintain KPI dashboards including on-time delivery, cost per route, labor productivity, route utilization, and dock utilization

• Audit inbound/outbound logs, driver check-in sheets, and dock schedules

• Pull data from TMS systems, TMS-Lite workbooks, GPS tracking systems, WMS systems, and internal reports to create actionable summaries

Process Improvement

• Identify workflow inefficiencies and propose SOP updates for warehouse, routing, and dispatch teams

• Support RFP development for carriers, warehouse vendors, packaging (insulated containers, pallets), and logistics technology

• Participate in new facility launches including layout planning, dock allocation, and operational readiness

• Proven ability to lead, motivate, and develop team members through coaching, communication, and day-to-day support

What You Bring to the Table

• 2+ years of logistics, transportation, warehouse, supply chain, or delivery operations experience

• Experience in food distribution, refrigerated logistics, and/or last-mile delivery networks preferred

• Strong Excel/Google Sheets skills

• Ability to work onsite, walk the floor, and interact with drivers and warehouse teams daily

• Experience with routing concepts (mileage, service times, cubic utilization, sequencing)

• Excellent communication and cross-functional collaboration skills

• Strong organization and time-management skills with the ability to manage multiple priorities effectively

• Impactful analytical skills and attention to detail

• Experience with TMS systems, WMS systems, and route-planning tools preferred