Patient Services Representative-Associate

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage.

• Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information.
• Maintains medical and insurance referral records and prepares patient charts.
• Ensures test results are filed.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Ability to effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

EDUCATION:

• High school diploma or GED is required.