Human Resources Support Technician-C-N-000002681

Salary: $19.48 - $21.63

Job Overview

This position is responsible for customer service, technical, and administrative aspects of human resources operations supporting learning and development program administration. This position provides direct customer service, both in-person and online, for the learning team and Human Resources (HR). This position maintains learning records for HR programs and other HR data in various systems, as well as reviews and processes tuition reimbursement applications, updates personnel files/ records and supports the learning team with program communications, supplies for learning events, and other HR and team support needs. 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Ideal candidate

• Strong verbal and written communication skills
• Strong customer service skills in an in-person and online environment
• Proficient in Microsoft Office Suite 
• Preferred experience with data tracking, reporting, and analysis
• Preferred experience with online meeting platforms and collaboration tools (i.e., Zoom, WebEx, MS Teams, SharePoint, or other) 
• Preferred Learning Management System experience
• Preferred Human Resources and/or policy and procedure administration experience. 

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Reviews, approves, and submits a variety of correspondence, notifications, forms, and related documents in order to communicate information to employees across the organization supporting both HR and the learning team.
• Audits, establishes, and maintains HR files and associated records and systems in order to provide documentation of activities and comply with Department/Agency records management operating policies and procedures. This includes records management for learning management system and other HR systems. 
• Lead customer support for employees pursuing continuing education through the tuition reimbursement program. Supports employees with application requirements, reviews applications, creates documentation for approval and partners with team leadership in tuition review meetings. Tracks all application criteria and maintains program documentation. 
• Provides a wide range of human resources support activities such as informing others concerning the correct policies, procedures, guidelines, forms, formats and information to be provided to accomplish human resources related activities.
• Communicates with all levels of organization and partnering agencies on learning and HR programs. 
• Provides direct support to new hires as a lead point of contact from New Employee Orientation, helping to provide answers and connect new hires to our HR resources as needed. 
• Processes complex transactions related to assigned human resource functional area.
• Responds to questions concerning human resources programs, interprets basic policies and procedures, and provides information for the resolution of problems.
• Compiles and analyzes human resources data using Microsoft Office suite to establish reports throughout the year and to help facilitate decision making.
• Performs data entry and personnel file maintenance.
• Assists employees and supervisors with basic interpretation of HR policies and procedures.
• Maintains confidentiality with personnel data and records management. 
• Assists the manager and senior professional staff with HR projects. 
• Partners with learning team members to review program communications and offer ideas and/or recommendations. 

Job Specifications

• Knowledge of general office policies, procedures an