Director of Account Management

Description

Job Title: Director of Account Management

Job Type: FT

Location:  To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.  

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Director of Account Management will lead a team of Associate Account Managers, Account Managers, Senior Account Manager - Team Leaders and Senior Account Managers. This person is responsible for the overall success and satisfaction of the clients assigned to their team and the development of all Account Managers. This position plays an active role in client retention, business development, with a goal of building and strengthening our reputation. The Director of Account Management will manage the firm’s enterprise and premier clients and act as a consultant to Brokers and Human Resource Managers, assisting them with their benefit selections. This role will interpret our system capabilities and our services for clients’ best use as well as provide guidance to all Account Managers. The Director of Account Management will report to the COO.

What You’ll Do

• Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, COBRA, and Direct Reimbursement models to address client/participant questions and inquiries.
• Field questions and requests from clients, brokers, and Account Managers and handles them in a timely manner.
• Manage daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting.
• Manage the daily tasks performed on their accounts including account audits and reconciliation on both an individual and corporate level.
• Provide a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties. 
• Prepare and execute seasonal activities such as re-enrollment and non-discrimination testing. Assists Account Managers with client questions regarding open enrollment and benefit selection. 
• Research technical and legal questions posed by clients and Account Managers using internal resources and outside legal resources retained by the firm.  
• Act as a consultant to their clients in helping them with benefit selection, administration, and overall management of the accounts. Assists all Account Managers with these duties as well. 
• Champion the implementation and education of employees on new services offered by our firm. 
• Participate in the hiring decision for incoming Associate Account Manager, Account Manager, and Senior Account Manager candidates.
• Manage a team of Account Management professionals, and you will conduct annual performance reviews for all direct reports. 
• Recognize industry changes that affect our business and present solutions to executive leadership. 
• Consistently manage and approve time for direct and indirect reports. 
• Responsible for welcoming and engaging new team members through direct hire and acquisitions.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Requirements

Who You Are

• An individual that understands the value of providing a high level of customer service.
• A graduate of a bachelor’s degree program from a four-year college or university, with at least 5 years of relevant work experience, preferably at Flores. Experience in benefits management, account management, or customer service related field required. 
• A proven leader, with experience managing a successful team.
• A supportive individual who recognizes the value of promoting personal and professional growth for all team members.
• A detail orientated individual with strong organizational and priori