Inside Sales Center Trainer

Description

Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a row by the Orlando Business Journal and Orlando Sentinel!
• Paid Time Off & Six Paid Holidays
• Health, Dental, Vision, & Life Insurance
• Opportunities for Professional Growth & Advancement
• Hourly Rate: $25hr - $26hr
• Schedule: Monday – Friday (Full Time) 9:00AM-5:30PM

The Inside Sales Center Trainer assists the team in maximizing the conversion rate of calls, leads, and inquiries into scheduled appointments via a prescribed appointment-setting methodology. They are responsible for fully training all new agents and providing continuing coaching and development.

Responsibilities:

• Responsible for listening to calls, both live and prerecorded.
• Must listen and grade 3 to 5 calls per agent.
• Provide feedback to the agents and coaching them on mistakes.
• Create an agenda for weekly trainings held by you.
• You will be rollover for sales call and confirmations.
• You can only actively confirm the last 2 hours of your shift, the focus will be the on-going training of the agents.
• You will not be responsible for taking inbounds or making outbounds unless you are coaching an agent and they are shadowing you.

Requirements

• High School Diploma or Equivalent
• At least 1-2yrs of Customer Service/Call Center Experience
• At least 1-2yrs of Training/Coaching New Employees
• Maintained active involvement with call center leadership to monitor phone calls and provide constructive feedback to optimize performance per phone call.
• Conducted quality call monitoring to provide constructive feedback.
• Coordinated with multiple levels of the organization to ensure all training needs are being performed and met to a suitable standard in order to achieve goals.
• Experience training all levels of customer service representatives is preferred
• Prior experience with providing one-on-one coaching with phone reps as a result or call observation feedback is preferred.
• Prior experience with outlining employee improvement and growth plans for ISC phone representatives is preferred.
• Strong interpersonal, communication, and presentation skills.
• Developed measurable training objectives related to new hire needs.

**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.