Sales Manager - New Home Sales

Overview

BREAK GROUND ON A REWARDING CAREER WITH US!

 

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands.  We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. 

 

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

 

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. 

Overview & Position Summary

This position leads community sales operations by managing and developing a high-performing sales team to achieve sales targets, deliver an exceptional customer experience, and maintain operational excellence. The role oversees day-to-day sales activities, monitors performance metrics, ensures alignment with company sales processes, and collaborates with cross-functional partners including construction, marketing, and design. This position is responsible for driving consistent sales practices, coaching team members, and contributing to strategic growth initiatives while maintaining a strong community presence.

 

Primary Responsibilities

• Lead, supervise, and develop the sales team to achieve community-level and divisional sales targets.
• Monitor and analyze sales performance, conversion metrics, and community activity to identify opportunities and address potential risks.
• Establish and execute short-term operational plans that support traffic conversion, customer engagement, and pipeline management.
• Oversee sales office readiness, model home presentation, and the delivery of a professional and welcoming customer experience.
• Partner with cross-functional teams (construction, marketing, design, mortgage, and title) to ensure alignment on schedules, pricing, product information, and customer needs.
• Provide coaching, mentorship, and training to sales team members, including onboarding new hires, role-playing, and field shadowing.
• Resolve escalated customer issues by applying advanced knowledge of processes, policies, and customer expectations.
• Conduct market and competitive analysis to inform sales strategy, pricing, and promotional activities.
• Contribute to continuous improvement by recommending enhancements to sales processes, team communication, and customer experience initiatives.
• Support community marketing initiatives, realtor engagement, and new community openings or phase releases as needed.

 

Education & Experience

Required:

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 4–6 years of experience in new home sales, real estate, or a related field.
• Experience supervising or leading sales professionals or support staff.

Preferred:

• Experience in homebuilding sales management or community-level leadership roles.
• Familiarity with CRM systems, sales reporting tools, and contract processes.
• Experience supporting cross-functional planning and customer experience initiatives.

 

Skills & Competencies

• Strong leadership skills with the ability to coach, motivate, and develop a sales team.
• Advanced understanding of sales processes, customer engagement, and operational requirements.
• Ability to create short-term plans aligned with community goals and market activity.
• Strong problem-solving, analytical, and decision-making skills.
• Ability to ensure compliance with policies, procedures, and company standards.
• Effective communication and collaboration skills across functions and leadership levels.
• Strong organ