Exemption Status:

United States of America (Exempt)

$85,356 - $115,232 - $145,107

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Associate Account Executive is responsible for providing support and assistance to the assigned Account Executive (AE) while contributing toward strong, positive client relationships by ensuring customer satisfaction, growth, and retention for startup. Effectively contributes to service delivery regarding strategic plans on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides client support services to clients and AE(s) in pursuit of the strategic goals of assigned client(s) and the respective Business Unit.
• Provides internal oversight and tracking of projects and client initiatives to include implementation support of new groups.
• Supports the RFP response process for client’s prospective groups, as well as coordination with Proposals and other internal teams as necessary to include completion of Account Renewal Forms, when applicable.
• Supports the AE with service contract process to ensure accurate and timely invoicing to assigned clients.
• Participates in benefit fairs as needed to support client’s sales initiatives to new groups.
• Assists with tracking and monitoring of client performance guarantees to include facilitation of root-cause analysis and corrective action plans.
• Working under the oversight of the Account Executive, assists with creation of internal and external presentations in support of client initiatives, projects and quarterly business and financial reviews.
• Tracks the delivery of contractual reporting requirements to clients as assigned.
• Assists AE with the contract document requests process for Non-Disclosure Agreements, Amendments, Work Orders, Exhibits, and notifications.
• Assists with monitoring client financial performance of client’s group business by utilizing internal pro-forma financial tools and forums.
• Builds strong and positive internal relationships with the account service matrix team in order to ensure service excellence and client retention.
• Coordinates with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into client solutions, as necessary.
• Provides preparation and support for client business planning meetings, quarterly and annual business and financial review meetings, client leadership meetings, and internal team strategy planning discussions (as needed).
• Assists with client meeting preparation, including scheduling, agenda preparation, facilitating printing and shipping of meeting materials with marketing and meal ordering.
• Serves as back-up for internal and external meetings when the AE is not available.

Supervisory Responsibilities

No supervisory responsibilities

                                   

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from cli