Patient Services Coordinator

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Providence Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

 

Providence Medical Center, located near I-435 and Parallel Pkwy in Kansas City, Kansas, offers an extensive array of diagnostic and medical care. Key services include nationally recognized cardiovascular care, critical care, surgery, neurosurgery, orthopedics, pulmonary services, 24/7 emergency services and wound care center. The hospital is accredited by The Joint Commission and is a member of Prime Healthcare.  For more information visit www.providencekc.com or call 913-596-4000.

 

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

We are seeking a Patient Services Coordinator, internally referred to as our Scheduler at Providence Medical Center (Kansas City, KS) a member of Prime Healthcare.  An individual responsible for organizing patient appointments, scheduling medical procedures and consultations, and oversee billing processes while coordinating with healthcare providers and patients.

 

Shift’s Available:  Days – Monday thru Friday (8:00am to 4:30pm)

Employment Type: Full Time

Hours: 8hr

 

Essential Duties and Responsibilities (includes, but not limited to):

• schedule patient appointments for medical procedures, consultations, and follow-up visits such as clinic visits, Radiology or any other location needed, also obtaining prior insurance authorizations
• verify patient demographic information and insurance information, including insurance authorization requests, approvals, or denials
• handle various insurance related tasks such as verify patient insurance coverages, eligibility for medical services, pre-authorization, and prior authorization approvals
• submit insurance claims, insurance billing information, follow up on unpaid or denied insurance claims, and communicate with insurance companies to resolve billing discrepancies or coverage issues
• communicate with all patients to confirm medical appointments and provide necessary instructions while also working with other departments that may require equipment, instrumentations and supplies from outside vendors for scheduled surgeries
• ensure efficient use of resources, minimize medical scheduling conflicts, and provide excellent customer service to all patients, visitors, and medical staff members
• update electronic health records (EHR) with medical appointment details and patient information accurately
• adhere to Health Insurance Portability and Accountability Act (HIPPA) regulations and maintain patient confidentiality

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• high school graduate or GED Equivalent Required (effective 4/1/14 for all new hires)
• knowledge of multiple insurance authorization requirements
• 1-2 year previous experience in a hospital environment preferred
• knowledge of medical terminology
• effective written and verbal communication skills
• ability to multi-task, prioritize needs to meet required timelines
• analytical and problem-solving skills
• customer services experience required
• strong clerical and computer skills

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