Service Technician, Heil Environmental

Job Description:

Job Title: Service Technician

Operating Company:  Environmental Solutions Group - Heil Environmental

Location: Fort Payne, AL

Reports to: Senior Service Manager

Department: Field Services

POSITION SUMMARY:

Primarily responsible for providing or coordinating equipment demonstration and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone, general and technical information, planning and conducting training seminars, and performing field service work and assisting customers with problems associated with these areas.  Also, includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG).

ESSENTIAL JOB FUNCTIONS INCLUDE:

Demonstration/Promotional Responsibilities:

• Recognized as the company expert in operation and demonstration of Environmental Solutions Group’s complete portfolio of new and existing RCVs, roll-offs, balers, compactors, and tippers to showcase equipment features and benefits. 
• Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.
• Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.
• Job focus is to help expose dealers and consumers to the Heil Environmental brand.
• General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year. The specifics of each agenda will vary depending on whether it is a dealer clinic, Expo or other, but the underlying goal of creating positive brand awareness with an eye towards supporting sales will remain the same in each case. 

Technical Service Responsibilities:

• Receives customer inquiries regarding all company products and resolves customer problems.  Includes trouble-shooting assistance via telephone and ability to repair Environmental Solutions Group products in the field.
• Repair machine through modems online with PC. Must be able to send programs to customers and communicate through e-mail.
• Revise and modify engineering designs in the field to include PLC programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
• May visually inspect products at various stages of production process to determine and maintain quality and reliability of products. Must be willing to work in plant departments to learn new products.
• Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards. Present pertinent information from field start-ups in writing or orally.
• Verifies accounting reports for all accounts associated with the Service Department.
• Drives company and personal vehicles and uses airlines for field service visits. Includes assisting customers with installations, training, troubleshooting, etc. Involves lifting and carrying parts weighing up to 40 pounds. 
• Requires willingness and ability to travel as needed (occasionally on short notice), and requires valid credit card. 
• Attendance at work, including presence at work during regular working hours or other schedule as may be assigned by the department manager, is essential. Acceptance of overtime assignments may also be required in order to meet departmental goals and objectives.

Other Job Functions:

• Attends required training sessions, workshops, seminars, etc.
• Work with Engineering as needed on research and development of new equipment.
• Performs other various duties as may be assigned.
• Attends trade shows and customer events as required.

JOB SPECIFICATIONS:

• Minimum 2 year Technical School, College or equivalent work experience.
• This position will require the ability to travel 20-30% of the time.
• Requires ability to understand general arithmetic; speak and write in a clear and understandable manner for internal/external relations; understand complex verbal or written instructions; understand hydraulic and electrical principles; read blueprints and/or electrical schematics; understand data processing applications; technical knowledge of company parts and products.
• Requires normal attention with periods of high concentration intermittently to assist customers and to inspect products at various stages of production process to determine and maintain quality and reliability of products.
• Requires walking/standing approximately 50%, sitting approximately 50% and lifting up to 40 pounds approximately 10